Senior Sales Manager
Diamond Foundry
Sales & Business Development
New York, NY, USA
Posted on Oct 1, 2025
VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.
This position is based out of the NYC flagship showroom. The Senior Sales Manager is a senior retail leader responsible for driving sales and achieving targets across four stores. This role includes training team performance, ensuring client excellence, and managing global VIP clientele for consistent, high-level performance.
Responsibilities
- Elevate client experience and conversion metrics within the region through talent development, brand training, and driving overall sales strategy.
- Manage VIC relationships and experience and refine custom outreach strategies to increase repeat purchase, utilizing CRM insights to drive high-value sales and enhance VIP experiences.
- Oversees the implementation of all learning and development initiatives across their VRAI showrooms, including the cadence for onboarding, training, and ramp-up for Showroom Managers and Diamond Experts.
- Is held accountable for their personal sales and conversion, combined stores' sales, and KPI performance; holds each showroom and team member accountable to clear targets and consistent execution.
- Travels regularly to showrooms to provide in-person coaching, oversight, and leadership presence.
Requirements
- 4+ years of management experience in a luxury retail environment, minimum
- Proven ability to close sales in a high-volume environment
- Diamond and jewelry expertise strongly preferred
- Independent, motivated, and well-organized
- Available weekends
VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional Perks such as employee discounts are also available. Our benefits begin as early as your first day of employment. Medical and vision coverage are retroactive to your start date, while dental and voluntary benefits take effect once you’ve completed your enrollment.
Some plans may not be available pending global locations however other options may be presented.
VRAI is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under federal, state or local law.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
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