• Responding to customer inquiries and resolving their issues through live chat in a timely and professional manner.
• Providing accurate and helpful information about products, services, and company policies.
• Assisting customers with placing orders, processing returns, and tracking shipments.
• Troubleshooting technical issues and providing step-by-step instructions to resolve them.
• Escalating complex or unresolved issues to senior support staff or supervisors.
• Maintaining a comprehensive knowledge base of company products, services, and policies to provide accurate and up-to-date information to customers.
• Proactively identifying and addressing customer concerns or issues to prevent potential escalation.
• Building rapport and establishing positive relationships with customers through effective communication and empathy.
• Maintaining accurate and detailed records of customer interactions, inquiries, and resolutions in a CRM system.
• Collaborating with other customer support team members and departments to ensure a seamless customer experience.
• Staying up-to-date with product updates, promotions, and industry trends to effectively address customer inquiries.
• Continuously improving knowledge and skills through training sessions and self-education to enhance customer support abilities.
• Striving to meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction, and first-contact resolution rate.
• Adhering to company policies and procedures, including privacy and data protection guidelines, while handling customer information.
• Maintaining a calm and professional demeanor even in stressful or challenging situations.

• 2 years of LIVE CHAT customer support experience in the BPO or remote (Virtual Assistant) setting
• Proficient in written and spoken English
• Experience using help desk software and other remote support tools
• Familiar with different CRM tools
• At least 1 year of experience as Team Leader/Supervisor, SME, Amazon CSR, Quality Analyst experience in the BPO is a PLUS!
• Has own work-from-home equipment
• Available to start ASAP!

Basic WFH equipment requirements:

• Laptop or desktop computer that can run web browsing, spreadsheet, and communication software
• At least Intel i5 or equivalent
• 8GB RAM or higher
• Stable internet connection, preferably at least 50Mbps
• Working camera and headset for video calls
• Backups (mobile data, generator, UPS, or workspace to go to during power outages)

• Earn as much as Php 40,000 every month!
• Fully remote work
• Opportunities to work with various projects
• Amazing Assistant Support (we have a dedicated support team that you can ask questions to along the way)