IT Project Manager
Serve Robotics
IT, Operations
Vancouver, BC, Canada
Posted on Apr 9, 2026
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
Responsibilities
The IT Project Manager leads, plans, and executes technology projects, ensuring they are completed on time, within scope, and on budget. This position exercises independent judgment and provides strategic leadership and planning for program and portfolio management.
Qualifications
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
Responsibilities
The IT Project Manager leads, plans, and executes technology projects, ensuring they are completed on time, within scope, and on budget. This position exercises independent judgment and provides strategic leadership and planning for program and portfolio management.
Qualifications
- Define project scope, manage budgets, direct cross-functional teams, and mitigate risks.
- Set and maintain priorities, deadlines and deliverables schedules to meet IT project portfolio requirements.
- Manage large, long-range or multiple complex IT software and hardware development projects.
- Track project status to identify potential issues and risks that may impact completion dates or that may require corrective action.
- Report on and monitor project budgets and expenditures.
- Collect information from a variety of written and oral communications to document project requirements and status.
- Work in concert with one or more Engineers to establish and maintain project templates and lessons learned.
- Collect information from project team members and other relevant parties to assemble IT portfolio status reports and dashboards.
- Facilitate discussions and consensus among various project stakeholders.
- Ensure that key IT communications are properly documented and made available to relevant stakeholders.
- Help teams set up and execute sprints to effectively prioritize and track work.
- Analyze and update existing processes and identify areas for optimization and improvement.
- PMP (or equivalent certification)
- 3+ years of experience in PM roles
- Strong knowledge of Project management principles
- ITIL
- Strong analytical and troubleshooting skills
- Ability to work cross-functionally with IT, Security, HR, and business teams
- Strong documentation and communication skills
- MBA
- Please note: The listed base salary range applies to candidates based in the US. Compensation may vary depending on location, experience, and role alignment. We are open to qualified candidates working remotely in Canada