Service Operations Associate
Superpower
Operations
Remote
Posted on Aug 2, 2025
Location
Remote
Employment Type
Full time
Location Type
Remote
Department
Operations
Superpower is looking to bring on a Service Operations Associate to join our high-performance operations team. We’re building the infrastructure for white-glove, proactive care. We need someone who thrives on precision and getting ahead of potential roadblocks before they surface.
As a Service Operations Associate, you’ll play a critical role behind the scenes, ensuring the logistics of our service delivery run seamlessly. From ordering test kits and tracking shipments to uploading lab results and monitoring blood draw appointments, you’ll be a key player in making sure every member’s experience is smooth, timely, and dependable.
This role is best suited for someone who is highly detail-oriented, thrives in a fast-paced, process-driven environment, and has an eye for thinking a few steps ahead. If you love optimizing systems, spotting inconsistencies before they become issues, and playing a central role in improving healthcare operations, you’ll feel right at home here.
Qualifications
2+ years of operations experience in a fast-paced startup environment. Test kit logistics and diagnostic result handling experience is strongly preferred.
Excellent critical thinking and problem-solving skills, with a calm and resourceful approach under pressure.
Meticulous attention to detail. You catch the small stuff that others might miss.
Highly organized and proactive, you have a can-do mindset and go the extra mile.
Quick to learn and highly adaptable. You welcome new processes and are able to make changes as new developments roll out on the team. You're excited to always learn something new.
A team-oriented mindset. You're always ready to pitch in and support your team.
Passionate about transforming the healthcare experience and providing members with efficient, fast turnaround for their service orders.
Committed to privacy and confidentiality, with a strong understanding of HIPAA compliance or a willingness to learn and uphold it.
Able to work a full-time schedule (40 hours/week), including nights and weekends.
Cementing the opportunity
Company Philosophies
We are all here to genuinely do our life’s best work.
Insanely high talent bar, never settling. A players only (see steve jobs)
We live to work as much as we work to live. But we sustainably espouse the superpower ethos of putting health first.
We aim to set the gold standard for team health culture on the planet - live the ethos!
Culture at Superpower
Key Investors
Forerunner, Susa Ventures, Long Journey Ventures, Balaji Srinivasan (former CTO Coinbase), Scott & Cyan Bannister, Arielle Zuckerberg, Cameron and Tyler Winklevoss, Dr. Jordan Shlain (Founder of Private Medical, Silicon Valley’s top concierge medical company), Justin Mares, the Founder of Doordash, the Instacart founders fund, the founders of Fitt Insider, and others.