Customer Success & Growth Lead
Volteras
Sales & Business Development, Customer Service
Posted on Nov 18, 2025
Who you are
- 4+ years in a customer-facing SaaS role (Customer Success, Account Management, or Solutions Engineering)
- You’ve worked at a SaaS or API-driven company, ideally in mobility or energy before
- You can confidently explain APIs, integrations, and data flows to both developers and business teams
- Exceptionally responsive — quick to reply, follow up, and close the loop with customers
- You’re commercially minded — you look for ways to grow accounts and expand relationships
- You thrive in a fast-moving startup, wearing multiple hats and helping build structure as we scale
- Demonstrated ability to manage accounts post-sale — onboarding, troubleshooting, renewals, and expansion
- Strong technical literacy — able to communicate with customer developers and internal engineers
- Familiarity with Slack, CRM systems (HubSpot), and ticket or workflow tools
Desirable
- Experience in a fast-paced startup
What the job involves
- You’ll be the day-to-day voice of Volteras for our customers — ensuring they get value from our platform, stay connected, and grow with us. This is a hands-on, high-impact role where you’ll combine fast customer support with long-term growth strategy
- You will:
- Own all account growth and work directly with the Head of Sales and CEO
- Act as the primary contact for assigned accounts — responding quickly via Slack, email, or call
- Manage technical onboarding and ensure customers are live and integrated successfully
- Troubleshoot issues with support from our engineers and document common solutions
- Monitor usage and health to identify upsell or expansion opportunities
- Partner with Sales to grow accounts — from additional vehicles and data sources to new products
- Gather feedback and insights from customers to influence our roadmap
- Build scalable playbooks and best practices for customer communication and growth
Application process
- Short screening form (~3 minutes)
- Intro call (~30 minutes)
- Scenario or practical challenge (~2 hours)
- Final interview (~1 hour)