Senior Technical Account Manager
Zeal
IT, Sales & Business Development
San Francisco, CA, USA
USD 130k-160k / year + Equity
Posted on May 30, 2026
Zeal
Modern payroll for modern work
Senior Technical Account Manager
$130K - $160K•0.05% - 0.15%•San Francisco, CA, US
Job type
Full-time Role
Sales Experience
6+ years Visa
US citizen/visa only Apply to Zeal and hundreds of other fast-growing YC startups with a single profile.
Apply to role › About the role
WHO WE ARE
We provide a modern payroll solution that serves America’s largest Employers. Our product focuses on giving our customers the ability to build native, automated, and flexible payment experiences.
Backed by over $30 million in funding by top investors such as Y Combinator, Spark Capital (Marqeta, Coinbase, Affirm), and Robinhood's Founder; Vlad Tenev, we are projected to be a forerunner in payroll with an industry amassing billions of dollars in untapped revenue.
ROLE REQUIREMENTS
- You have 6+ years of experience in sales engineering, solutions engineering, or technical account management, with 8+ years of total work experience at tech companies
- You will work out of our San Francisco office, on a hybrid schedule (Tue-Thurs in office)
- You are able to understand and explain technical concepts to customers
- You enjoy working with the customer directly, and spending most of your day on live calls learning from users
- You thrive in an ambiguous environment with a high degree of autonomy
- You have a process-oriented mindset and ability to drive consensus across cross-functional teams and drive projects to completion
- You enjoy interacting with internal and external stakeholders and can draw insights and takeaways from disparate conversations
NICE-TO-HAVE
- Prior experience in customer facing roles at startups in the API, fintech, or HR tech space
- Prior experience in cross-selling/up-selling customers
ABOUT THE ROLE
Zeal customers are enterprises (gig companies, staffing companies, etc.) who use a combination of APIs and white labeled components to build their dream workforce payment experiences. In your role you will serve as a go-to contact for our customers for everything from implementation, go-live, launching new products and more. This role will also report directly to the CEO at Zeal, where you will serve as their right-hand for all customer-related motions.
SOME THINGS YOU MAY BE WORKING ON
- In partnership with business + product leaders, identify and accelerate the strategy, implementation, program management, and operationalization of key partner initiatives across several verticals at Zeal
- Own the relationships with our partners, and advocate for them internally. Understand their problems and execute on the solution
- Partner with product and engineering to solve technical problems for customers and build helpful technical guides to assist customers with implementation
- Provide intellectual leadership through business analyses to develop concrete solutions or recommendations for our partners
- Develop strong cross functional relationships across Zeal’s and our partner’s leadership teams, becoming a trusted thought partner on all things program management, fintech, and partner growth
- Ideate with the Program Management Team and execute on initiatives to drive-down integration time, reduce integration churn, and increase customer NPS + resign percentages.
ZEAL CULTURE
Zeal is located in the Union Square district of San Francisco. We like to describe our work culture as “work-hard, play moderate”. We hire hard-working, talented, and dedicated individuals who bring their authentic true selves to work. Above all else, we value team players who know how to effectively communicate and collaborate with their peers to create a productive yet fun work environment.
Zealots (Zeal employees) are known to enjoy designing custom Slack emojis, afternoon tea/boba runs, dad jokes before All Hands, and getting competitive at the company’s annual “Payroll Jeopardy” game.
OUR BENEFITS
- 100% coverage health, dental and vision
- Competitive salary and equity for all employees
- Free snacks and drinks
- Team lunches and happy hours
- Awesome Zeal Swag
OUR INTERVIEW PROCESS
This is our process for most of our roles, but sometimes stages are subject to change from time-to-time, but we will definitely notify you of the change ahead of time.
Step 1: Chat with the hiring manager
Step 2: Chat with one of our founders
Step 3: Take-Home Assignment
Step 4: Presentation/Final Interview with the team
About the interview
Step 1: Chat with the hiring manager
Step 2: Chat with one of our founders
Step 3: Take-Home Assignment
Step 4: Presentation/Final Interview with the team
About Zeal
We are building the next generation of staffing software. Our platform makes it faster, easier, and better for staffing companies to onboard, pay, and bill. Traditional staffing companies and tech-forward labor marketplaces use our automated, flexible, and integrated platform to reduce costs, improve worker satisfaction, and unlock new revenue streams. We onboard thousands of workers every week and orchestrate the processing of tens of thousands of paychecks per week, positioning us as critical infrastructure for workers and employers. We help our customers maintain compliance in a complex and shifting regulatory environment, and have the immense responsibility of ensuring accurate and timely payments to hard-working Americans.
Zeal is a Series B company, backed by top investors such as Y Combinator, Spark Capital (Plaid, Marqeta, Coinbase, Anthropic), and Portage. Our aim is to pioneer a new generation of software that revolutionizes the way staffing companies manage their operations and deliver world-class experiences for their employees.