Partner Success Specialist
Ziina
Dubai - United Arab Emirates
Posted on May 28, 2026
Location
Dubai
Employment Type
Full time
Location Type
On-site
Department
Partner Success
The Role
Ziina is hiring a Senior Partner Success Specialist to scale our relationship-led merchant experience. You’ll own white-glove engagement for our users building context fast, navigating complexity, resolving escalations with confidence, and feeding high-quality signals back to product to shape what we build next. This is a hands-on role for someone who thrives where there’s no script: edge cases, ambiguity, and high expectations.
Our operating model is AI-assisted but human-led. This hire is critical to scaling Partner Success without losing the trust, continuity and care that define the experience today. We’re looking for someone with a track record across relationship management, automation-first thinking, and data-driven execution in a product-led environment.
At your core, you combine:
High-stakes customer engagement with strong communication and ownership
Operational sharpness - systems, workflows, and automation that scale outcomes
As a Partner Success Specialist at Ziina, you will:
Own merchant relationships delivering white-glove support with speed, clarity and care
Lead complex problem-solving and escalations - managing sensitive cases end-to-end
Build automated workflows tied to the user journey to nurture and grow the segment
Turn repeatable workflows into reliable playbooks, templates, and AI-assisted operations
Run recurring success workflows including onboarding check-ins, feature education, adoption nudges and targeted engagement
Spot churn signals early, intervene thoughtfully, and partner with internal teams to resolve root causes
Translate customer feedback into product insights, surfacing trends and opportunities for Ziina’s voice-of-customer program
Build and maintain dashboards that track merchant health, support performance and identify high impact growth opportunities
Partner cross-functionally with Product, Risk, Ops, and Engineering to unblock merchants and improve outcomes
Support Arabic-speaking merchants with culturally fluent communication
Raise the bar on Partner Success by contributing to a high-performance culture rooted in quality, ownership, and customer care
To succeed in this role, you likely:
Have 4+ years in Customer Success or Account Management, ideally in a fast-paced tech or fintech environment
Have a strong track record managing high-value customers through complexity, sensitivity, and escalations
Combine a customer-first mindset with commercial awareness — you understand retention, adoption, and why partner success is a growth lever
Naturally build structure around you: OKRs, workflows, automations, and measurable outcomes
Are data-fluent and use dashboards and metrics to prioritize high-impact work, spot risks, and improve retention
Have a bias for action — you move fast, learn quickly, and iterate without waiting for perfect clarity
Know when to automate and when to stay hands-on, balancing high-touch support with scalable systems
Are fluent in Arabic (spoken and written) with excellent English communication skills
What would amaze us
You have experience with product-led growth motions and know how to use in-product signals to drive proactive engagement
You've worked directly with a voice-of-customer or product feedback program and can show how your insights shaped roadmap decisions
You bring a point of view on how AI tools should (and shouldn't) be used in customer-facing workflows